Shipping & Returns

Shipping Policy

Shipping Timeframe:
At Cooper Cube, we strive to get your order to you as quickly as possible. Orders are processed and shipped within 1-3 business days from the time of purchase, and delivery typically takes 3 to 7 business days depending on your location.

Please note that shipping times may vary due to factors such as weather, holidays, or carrier delays, but we work hard to get your order to you as quickly as we can!

Shipping Rates:
Shipping fees are calculated at checkout based on the weight of your order and the delivery address. For your convenience, we offer various shipping options, including standard and expedited services.

Order Tracking:
Once your order has shipped, you will receive an email with tracking details so you can follow your package's journey.

Returns & Exchange Policy

At Cooper Cube, we want you to be completely happy with your purchase. If for any reason you are not satisfied with your order, we offer a 7-day return policy from the date you receive your items.

How to Return:

  1. Contact Us: Email support@coopercube.com within 7 days of receiving your order to initiate a return. Please include your order number and a brief description of the reason for return.

  2. Return Approval: Once your return is approved, you will receive instructions on how to return the item(s) and the return address.

  3. Condition of Returns: Items must be unused, in their original condition, and in the original packaging (if possible). We reserve the right to deny returns if the product is damaged, used, or missing parts.

Refund Process:

  • Once your return is received and inspected, we will process your refund to the original payment method.

  • Shipping costs are non-refundable. You will be responsible for return shipping costs unless the item was defective or damaged in transit.

Exchanges:
If you need a different size or color, we can help you exchange the item if it meets the return conditions. Reach out to support@coopercube.com for assistance.

Additional Information:

  • Final Sale Items: Certain items, such as clearance or personalized products, may not be eligible for returns or exchanges. Please check the product details before purchasing.

  • Damaged or Defective Products: If your product arrives damaged or defective, please contact us within 7 days of receiving your order, and we will assist you with a return, replacement, or refund.

Thank you for shopping at Cooper Cube!